About delivery

Some frequently asked questions.

What are the delivery charges for orders from the Online Shop?

All prices include delivery within the United Kingdom. If you would like to order and are outside the UK please contact me for shipping charges.

Which payment methods are accepted in the Online Shop?

You can pay with Paypal or using a credit or debit card. At checkout you are redirected to Paypal or Stripe – both are secure, established and well respected third party payment platforms. Find out more about them and their security protocols by clicking their logos below.

 

 

How long will delivery take?

In stock items will be shipped usually within two working days. If an item is out of stock I will contact you.

All items are sent by first class post so you should receive your order within three working days.

Items sent to Europe will take around five working days, the rest of the world, seven working days, please get in touch before ordering from outside the UK.

What do you do with my Data?

We only keep your information in order to fulfill your order. We do not hold it on this website. When you leave your data is lost. If you’ve signed up for our newsletter then your email address is kept securely in our Mailchimp account, your original email from the website sign up will then be deleted. We do not share your details with anyone else.

How secure is shopping in the Online Shop? Is my data protected?

The padlock in the browser window shows you that the site is secure (SSL Certificate). In addition we’ve added other security measures and firewalls. We’ve taken all reasonable steps we can to make the site secure. No payment information is collected or stored on this site. At checkout you are redirected to Paypal or Stripe – both are secure, established an dwell respected third party payment platforms. Find out more about them and their security protocols by clicking their logos below.

 

 

Ordering Lampshades

Most Lampshades are made to order

After selecting the required design click on the drop down menu, select the size and fitting. If ‘available to back order’ appears you are still able to check out. I will then contact you with lead times which will usually be around three weeks.

Delivery

Lampshades will be sent via courier and will need to be signed for. You will get a notification from the courier company stating day of delivery, and will be notified in the morning of the one hour time slot.

contact me

Use this form for specific questions, i.e to request delivery quotes if overseas, or to commission bespoke work from me.